Warranty Policy

CUNRUOPE® LIMITED COMMERCIAL WARRANTY FOR A, M Series Reformers

Terms of Warranty

Cuneuope warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. This warranty extends only to the original Buyer. The warranty is not transferable.
Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the company will be able to contact you immediately.

Cunruope will repair or replace any mechanical component that malfunctions due to defects in materials and workmanship during the warranty period, subject to the specified conditions.

1. Please note that the warranty does not cover wear and tear, or damage resulting from negligence, misuse, abuse, modification, or unauthorized repairs.
2. It also excludes superficial scratches to the finish, as well as tears, indents in the upholstery, or rust.
3. To prevent rust store the equipment in a clean, dry environment. In coastal areas, protect against corrosion by regularly wiping down the equipment & minimizing exposure to sea air.
4. In the event of a repair or replacement, the product may need to be sent to our premises for inspection before the replacement apparatus is dispatched.
5. Any parts repaired or replaced under this warranty are covered for the remaining duration of the original warranty period.
6. However, please be aware that this warranty does not cover shipping expenses, customs clearance fees (if applicable), or any costs incurred in the installation of repaired or replacement parts shipped in accordance with this warranty.
7. This warranty will be null & void if all safety, maintenance, and usage instructions as specified in the manuals are not observed or, if the equipment is used for any other purpose other than for recognized Pilates repertoire or, if the equipment has been subjected to accident, abuse, improper service, or modification not authorized by Cunruope.

Duration of Limited Warranty

1) Metal & Aluminum Frames and welded components
5-year warranty

2) Wooden Frames & Spring Bar mechanisms
3-year warranty. Wooden frames must not be positioned next to convection radiators or, air conditioning units.

3) Foot Bar mechanisms
3-year warranty

4) Other non-wear and tear components
2-year warranty

5) Ropes, Straps, Clips, Handles & Wheels
1-year warranty

6) Springs
2 2-year / 3,000-hour warranty is given on all springs, except that a decrease of 5% of the spring power per 1,500 hours usage
is acceptable according to international standards. Cuneuope Springs should be replaced after a maximum of 3,000 hours
of use or 2 years, whichever is earlier. In the event of any signs of damage or wear, springs should be replaced immediately
regardless of age or usage.

7) Upholstery
The upholstery fabric on Cuneuope equipment will be replaced if it fails to give normal wear for 90 days from the date of delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewelry or inappropriate clothing whilst using the equipment.
Upholstery must be properly cared for – do not use chemical sprays or industrial soaps.

Warranty Return Procedure
The customer must call Cunruope or its authorized Distributor for authorization prior to returning the equipment. The customer is
responsible for the cost of returning products to Cunruope (or their appointed Distributor) for warranty adjustment should this
be deemed necessary. The customer is responsible for any damage or loss during shipment back to Cunruope (or their
appointed Distributor). The customer is responsible for the cost of return freight to them in the event Cunruope declines to
make a warranty adjustment. Cunruope does not accept responsibility for any items returned without a pre-approved
authorization number, which must be clearly marked on the outside of the package.
For more details, visit https://cunruope.com/pages/returns-refunds

Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of merchantability
or fitness for any purpose. In no event shall Cunruope or their Distributors be liable for incidental, consequential, or punitive damages.