1) Metal & Aluminum Frames and welded components
5-year warranty
2) Wooden Frames & Spring Bar mechanisms
3-year warranty. Wooden frames must not be positioned next to convection radiators or, air conditioning units.
3) Foot Bar mechanisms
3-year warranty
4) Other non-wear and tear components
2-year warranty
5) Ropes, Straps, Clips, Handles & Wheels
1-year warranty
6) Springs
2 2-year / 3,000-hour warranty is given on all springs, except that a decrease of 5% of the spring power per 1,500 hours usage
is acceptable according to international standards. Cuneuope Springs should be replaced after a maximum of 3,000 hours
of use or 2 years, whichever is earlier. In the event of any signs of damage or wear, springs should be replaced immediately
regardless of age or usage.
7) Upholstery
The upholstery fabric on Cuneuope equipment will be replaced if it fails to give normal wear for 90 days from the date of delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing jewelry or inappropriate clothing whilst using the equipment.
Upholstery must be properly cared for – do not use chemical sprays or industrial soaps.
Warranty Return Procedure
The customer must call Cunruope or its authorized Distributor for authorization prior to returning the equipment. The customer is
responsible for the cost of returning products to Cunruope (or their appointed Distributor) for warranty adjustment should this
be deemed necessary. The customer is responsible for any damage or loss during shipment back to Cunruope (or their
appointed Distributor). The customer is responsible for the cost of return freight to them in the event Cunruope declines to
make a warranty adjustment. Cunruope does not accept responsibility for any items returned without a pre-approved
authorization number, which must be clearly marked on the outside of the package.
For more details, visit https://cunruope.com/pages/returns-refunds
Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of merchantability
or fitness for any purpose. In no event shall Cunruope or their Distributors be liable for incidental, consequential, or punitive damages.