No problems with ordering. Shipping was held up for a couple of days because they had to speak to me on the phone to confirm the order. Other than that all was good.
I ordered this reformer to complete my gym, I already have the Wunda Chair. We were on a limited budget and could not afford to buy reformers from Merrithew or Balanced Body. We looked at many other reformers online, selected three, and made phone calls. After many phone calls, we finally chose cunruope. Because they addressed all our concerns. (We took a risk, I had not heard of them..)
Delivery: We received a call from the truck driver two days in advance to schedule a specific delivery time. This was very useful for planning my schedule without having to worry about the equipment suddenly showing up at my doorstep. Truck drivers were SO kind ... they unloaded from the truck (no damage to the shipping box at all) and even helped wheel it into the workout room (separate outbuilding near the driveway).
Quality and Stability: This reformer is very sturdy. The carriage is well padded and slides very smoothly. The rails are aluminum and very sturdy. The tower is also made of aluminum. It is easy to fix the tower, just tighten the screws and it will not shake. There is a scale printed on one side, so you can position it at will, which is a very convenient feature. I expect many years of use of this product.
Size: The width of the carriage is 27.5", which is wider than any other carriage I've seen. This is a good thing for me, as my husband is larger and needs a wider carriage. Leg height is 14", which is what I expected. If you need a taller leg, they said they can customize it.
Assembly: This reformer was a breeze to assemble. Maybe took me half an hour, with some intermittent help from my husband. It will definitely be easier if someone can give you a hand to hold things, but definitely could be done alone.
Overall, I give this reformer a 5/5 rating. It's a great option if you're on a budget and need great quality and cost-effective equipment.
Very well-made love how it functions. Downside is how long it took to get the unit and once received there were no manuals or instructions. I have requested on several occasions and still have not received.
Hi there, thank you for your feedback on the M2 Reformer with Tower and Mat.
We apologize for any inconvenience regarding the delivery time. Delivery was delayed for a week due to weather. We also sent emails multiple times to update the order information. You may not have paid attention to the email information.
Please view the installation video of M2 Reformer With Tower, https://youtu.be/zOUhPNHWn-g?si=nbIUKw3Ij6MFSxlI
Note: Please check inside the wooden box. There is a bag inside the wooden box containing an instruction manual. The instruction manual explains how to install the device and common sense of maintenance.
Thank you for your patience and support.
I couldn’t be happier with this purchase! The reformer arrived sooner than expected.
This Reformer is literally a game-changer. Everything you need is included, foot platform, Box, jump board, roll-up poles, six springs, etc. The same accessories list is described on the website.
It arrived in a huge wooden box and I had to pry open the buttons around the sides to open the box. The box was sturdy, which was probably an effective way to protect the device.
Assembly was relatively easy for me. Some parts come pre-assembled, and the rest can be easily completed by following the installation video. It took me about 20 minutes to install the bar, ropes, pulleys, etc., but even if you aren't handy you could still figure it out and only need a wrench and a screwdriver.
The reformer itself is beautiful!! I haven't used all the extras that were included yet ... but I love the smoothness of the gliding and the ease of changing springs.
The machine feels solid/sturdy. Thankfully I don't move it around but it is heavy (to me) so I'm glad it stays solidly in place. I told my husband it's like I traded in a hamburger for steak as far as the quality.
Really nice product and at least for us the entire experience was great.
I noticed cunruope from a post on reddit last year. We have been in touch many times since then, but I didn't decide to buy it until now.
The wooden box is large and heavy. I removed the crate top and one side. My friend and I lifted the Reformer and placed it on the carpet. The machine was packed well. The instructions video were pretty clear and were able to be followed step by step. I assembled this myself without difficulty.
It's longer than any reformer I've seen, which was one of the reasons I bought it. My 6’4” husband could also use it (And one that I could also afford. This one is a great value for your money!!) I am 5’7”, so it fits well for us and we both use it comfortably.
I absolutely love everything about this Reformer. It’s solid and very well constructed. The pulley system and carriage are very smooth in movement and provide several levels of resistance. The reformer also sits high enough off the floor to get on and off it easily. Just the beauty of the solid maple and upholstery alone are beautiful to look at.
Overall it’s sturdy and decent quality for the price.
Let me start by saying this reformer package is a great price for everything you get. The reformer package includes all the accessories I need.
Second, it is constructed of high-quality aluminum and steel. The frame looks like very heavy gauge aircraft aluminum. The pad was well made with a synthetic leather cover over a very firm pad. The same quality held true for the other components.
Third, It showed up in one Wooden box that was clean dry, and completely intact. It assembles fairly easily, and all the parts/pieces are straightforward. There are a few things to put together, but I do a lot of home improvement so the assembly wasn't particularly complicated from my perspective. Even a novice can easily complete it by following the instructions.
Last point, awesome customer service. Very professional. Communicated everything clearly. Responded quickly. Resolved my ordering questions.
All in all, I don't think this package can be beaten by anything in the same price range. It looks great, feels solid, and can fully meet the needs of practicing Pilates at home.
My friend recommended me to buy cunruope. She has been using the old version for almost two years and the quality is still reliable.
It came packaged very solidly with all the components listed in the website description. Assembly was very easy.
The quality of the equipment rivals the high-end equipment at the pilates studio I go to! It's comfortable, VERY smooth, quiet, and a beautiful, sturdy construction! I LOVE the 3-tier spring system which adds triple the resistance range to my workouts!
What makes this extremely beneficial for me is my pocket book. I was paying $55.00 per session at the fitness center. This machine will pay for itself in less than 6 months for me. Would recommend it.
Hi there,
Thank you for sharing your positive experience with the M2 Reformer With Tower and Mat! We are thrilled to hear that it has been the best purchase of the year for you. We take great pride in the quality and reliability of our equipment, and we are glad that it has exceeded your expectations.
We are also happy to hear that the assembly was easy and that you love the 3-tier spring system. We designed it to provide a smooth and comfortable workout experience, and we are glad that it has added value to your workouts.
We understand the importance of budget-friendly options, and we are pleased that our product will save you money in the long run. Thank you for recommending the M2 Reformer to others. We appreciate your support and loyalty.
If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help and provide the best customer service possible.
Happy reforming!
Best, Maria
PACKAGING/ASSEMBLY - 9.8/10
This arrived in perfect condition. Very well packaged. My husband watched the online video on assembly before opening the package. It took him 40 minutes to complete the installation. He had no issues, all parts were accounted for and assembled easily.
BUILD QUALITY - 9.5/10
Solid frames, you could really tell that it's high quality. The tower is also very sturdy and can easily handle my 195lb frame holding onto the bars and flipping myself over thinking I'm ready for some advanced acrobatic routines. Everything works perfectly. It is very quiet and smooth.
SPRING QUALITY - 9.0/10
Their springs feel great to me. My trainer told me that the initial tension of the spring is very important. I always feel the initial tension when beginning a movement. Equipped spring feels smooth during movement, and quiet, giving the feel of circular motion.
VERSATILITY - 9.0/10
Converting the Reformer into a Trap Table is easy and quick, and I love the versatility of having both pieces of equipment while only taking up the space of one. It is perfect for my home studio!
If you're debating on a versatile Pilates machine I definitely recommend this one and especially the great customer service from Juanita!
Thank you for your glowing review of the Cadillac Reformer Combo Plus! We are thrilled to hear that you are enjoying the all-in-one machine and that the packaging and assembly were easy for your husband. We take great pride in the build quality of our products and it's wonderful to know that you can feel the sturdiness and high quality of the frames and tower. We're glad that the springs are working well for you and that the versatility of the machine is perfect for your home studio. Thank you for recommending our product and for highlighting the great customer service provided by Juanita. We always strive to provide the best support for our customers. Keep up the amazing work on your advanced acrobatic routines!
I wish there were videos for the equipment! Machine is top quality and was easy to assemble, but no instructions?
Good morning.
The installation video has been sent to you via email. I am sorry. We are updating the second generation equipment and our service will be more perfect. Thank you for choosing us.
The chair looks beautiful once I figured out how to put it together. It arrived with no instructions and when I requested a video or some kind of instructions, I was sent the sales video which was no help! The chair was sent with 2 springs. The black springs are so tight I can’t get them on the chair. I contacted support and was told the right springs were sent. That was a totally unhelpful response. So I ended up ordering springs from Balanced Body!!
I am beyond impressed with the way Cunruope handled the shipment delays with my reformer. They were always receptive to my concerns & quick to respond. When the reformer finally arrived, the quality of it surprised me. Nice wood finish, very sturdy piece of equipment! I would definitely recommend this product. Thank you Cunruope for the quality product & care you put into service!!
Thank you for choosing Cunruope and for recommending our product. We truly appreciate your support and look forward to serving you in the future.
fantastic, works perfectly, customer service was great!!!! not quick to assemble but definitely easy - i did it myself. definitely recommend having someone to assist when it’s delivered, as you are moving a giant piece of furniture - if possible, i recommend opening the crate where it’s delivered and carrying in the pieces rather than trying to move the entire crate. this is a full size reformer and if you think you should be able to move the crate by yourself, you may not be aware of what you’re purchasing.
Thank you for your recognition and trust in Cunruope.
i love this reformer! and customer service was incredibly responsive! some reviews talk about not expecting the package to be so big, but if you know what you’re getting with a reformer, the packaging is extremely efficient. the quality is fantastic and assembly was easy.
Overall, this is an OK reformer. I’m 5’3 so I’m definitely short, but the jump board is short even for me it’s about 3 inches below my knees when I’m on my back so my heels can barely be flat when jumping. In addition, the jump board isn’t snug in its place. It has wiggle room which doesn’t feel great. Also, the shoulder rests don’t stay secured. You have to keep tightening, or else they’ll jiggle which is really distracting. Reformer does glide very quietly though which I love.
Dear valued customer,
We truly appreciate your feedback and are sorry to hear that the jump board and shoulder rests did not meet your expectations.
We understand that the jump board may be a bit short for you, even as someone who is 5'3'. In July we will launch a new generation of Pilates equipment. We have solved the problem you reported.
We are happy to hear that you enjoy the quiet gliding of our reformer. We strive to provide a peaceful and effective workout experience for all of our customers.
Best regards,
Lamont
Customer Service Representative
Thank you so much!We are thrilled that you are so happy with your purchase.
My reformer came in a secure wooden crate. It took me over 45 min to open the crate. Another 1 hr and so to assemble/attach the different parts. Prior to the scheduled delivery, I received instructions (video) on how to assemble the parts (quite easy to do so). The frame is sturdy and beautiful. Worth the investment!!
The only minor issue i had was the process of the delivery. Once you received a text about your scheduled delivery, please call in the logistic company to schedule an actual delivery.
Thank you for taking the time to share your review of our Pilates Reformer C6. We are pleased to hear that you found the reformer to be sturdy and well-made. We apologize for any inconvenience you experienced during the delivery process and will make sure to pass along your feedback to our logistics team. Thank you for choosing our product!
Cunruope's Reformer/Tower combo is awesome! In fact, after purchasing the first one in October 2023 for private clients, I decided in February 2024 to furnish my pilates studio completely with these. The quality is superior, customer service is very helpful and the equipment was easy to put together. Can't recommend highly enough.
Thank you for your kind words and for choosing T2 for your private clients and studio. We are thrilled to hear that you are satisfied with the quality and ease of assembly of our equipment. Your recommendation means a lot to us. Thank you for being a valued customer and for trusting us with your Pilates needs. We look forward to continuing to provide you with exceptional products and service.
I have been waiting a long time to get a beautiful reformer like this! It came within a week, and it is a solid, well built piece of equipment! The tower is awesome, so versatile. The wood and leather are quality craftsmanship! Honestly, it makes me want another one right beside it! I guess I have to start saving again!
We take pride in creating high-quality and versatile equipment, so it's great to know that you are satisfied with your purchase. Thank you for your kind words and for choosing our product. Happy exercising!
We're glad to hear that you're enjoying your purchase. If you have any questions or need assistance with your reformer, please don't hesitate to reach out.
My reformer arrived in a wooden box that was very securely fasten with metal trim. Once opened it was in perfect condition even though box had a small ding on it. Solid all wood construction with wheels on top end for moving around. Light enough for me to up end and move. I’m a 5’11” woman in pretty good shape. The longest part was taking off the plastic protecting the cushioning which I didn’t mind so much since it was in supreme condition. Videos explained attaching the smaller parts very well and those only took 15mins or so. Tested it right away and the carriage slid nice and smooth and felt just like the expensive Allegra I at the gym
We take great care in packaging our products to ensure they arrive safely to our customers. We are delighted to hear that your reformer arrived in perfect condition and that you found the assembly process easy. Thank you for choosing our product!
This reformer is beautiful and works as my studio reformer. I am saving 200.00 a month from my club fee. Is sturdy and run smooth. Great price !
Dear valued customer,
We are thrilled to hear that it is not only beautiful, but also comparable to the reformers at your studio. We are happy to have helped you save money and still provide a sturdy and smooth workout experience. Thank you for choosing our product and for taking the time to leave a review.
Sincerely,
Lamont
Customer Service Team
Great Product!Delivery was fast, 14 days from order to delivery.
Assembly is fairly simple. Once assembled, the product works flawlessly. The quality exceeds the price you pay. I love so much!
This device requires a certain amount of space, so be aware of this before purchasing.