Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: firstname.lastname@example.org.
Q. Do you ship Worldwide?
Q. In which countries do you have warehouses?
Warehouse locations:16815 E Johnson Dr, City of Industry, CA 91745
Warehouse locations:145 Idema Rd, Markham, ON L3R 1A9
Warehouse locations:Unit 1 Bechers Dr, Aintree, Liverpool L9 5AQ
Q. Is shipping really FREE?
A. YES! We offer completely FREE shipping on ALL our products!For complete Pilates equipment, we offer curbside delivery.
Please check the shipping policy for details:https://cunruope.com/pages/shipping-policy
Q. What does is curbside delivery？
A. Standard delivery for Pilates equipment is curbside.
Update on May 12, 2023:
To improve the delivery experience, we re-signed new truck companies. We are responsible for putting Pilates equipment on the curb.
Curbside delivery means your package will be dropped off at the curb. You will most likely need additional assistance to get the package inside your residence.
Q. Which currency will I be charged in?
A. We process all orders in USD.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept PayPal,Affirm Financing and Credit Card.Click to view the payment method：https://cunruope.com/pages/payment-method
Q. Do you provide installation service?
A. Not yet, you need to complete the installation yourself.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Where is the Pilates Factory?
A. Our factory is established in Hong Kong, and all of our Pilates are handmade.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. I want to change the new delivery address what should I do?
A. If your Pilates needs to change delivery addresses in transit, you will be responsible for the new shipping costs.
Q. Can I cancel my order?
A. All of our Pilates equipment is handmade.Please keep in mind that once your order has started, it cannot be cancelled. If you refuse a delivery, the round-trip shipping costs will be deducted from your refund. If you need to cancel your order, please contact us at firstname.lastname@example.org as soon as possible so that our customer service team can determine if your order can be cancelled.
Please be informed that a management, processing,round trip cost and transaction fee will be applied for the cancellation.
Q. What is the outer packaging of Pilates equipment？
A. For the safe arrival of Pilates equipment.We used reinforced wooden boxes of various sizes.
Q. What should I do if the Pilates equipment is damaged upon delivery?
A. If you notice any damage at the time of delivery (even something minor), please notate “Damaged” next to your signature when accepting the package.Then tell us by email, we will solve it in time.
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